TERMS AND CONDITIONS
General conditions of use of the website
These general conditions of use regulate the purchase of our products and services offered at https://www.mariscosvivos.es.
https://www.mariscosvivos.es is attached to Trusted Shops: The Quality Seal for Consumer Protection for online stores that also offer customers Buyer Protection. During the auditing process, our online store undergoes extensive and thorough testing. The audit, which consists of more than 70 specific criteria, is based on consumer protection requirements and both national and European laws.
To make purchases at https://www.mariscosvivos.es, it will be necessary to have the status of “Client” by registering as a user of the website and accepting the Terms and Conditions of purchase, committing at all times to provide accurate information about the data requested in the user registration form as well as to keep them updated at all times. Likewise, it undertakes to keep your personal access codes to our website confidential and with the appropriate security measure-
The registered user declares under his responsibility having read these purchasing conditions and to accept them in their entirety.
https://www.mariscosvivos.es reserves the right to deny or withdraw access to the website and services at any time and without prior notice to those users, who breach these General Conditions.
The user is aware and voluntarily accepts that the use of the website is carried out under his responsibility, for which he will adopt all necessary measures in order to minimize risks, including the adoption of security measures, use of antivirus proceduridad, utilización de procedimientos antivirus y de recuperación de datos.
How to purchase at https://www.mariscosvivos.es
PURCHASING PROCESS
To make a purchase, the user must be of legal age.
The credit card holder is responsible for the transactions carried out with the card in his name.
This website has an SSL certificate.
To complete the purchase process, you will be directed to a website, where you will be asked to enter your bank details safely. In no case will these data be stored in any way by https://www.mariscosvivos.es.
PRODUCTS
https://www.mariscosvivos.es operates from Fuengirola (Spain) offering seafood that we can change at any time unilaterally and without prior notice, either by incorporating new products or by temporarily or permanently canceling others.
The user may contact the customer service of https://www.mariscosvivos.es to propose products that are interesting to him, which will be gladly analyzed and may be incorporated later. .
The purchase by minors is strictly prohibited and https://www.mariscosvivos.es will carry out all controls from registration to delivery to validate as true the information regarding the age provided.
PRICES
https://www.mariscosvivos.es guarantees the price at the moment in which you realize your purchase, regardless of when the delivery is made.
In the case of food products, the applicable VAT is 10% of the price of the product.
PREPARING YOUR ORDER
https://www.mariscosvivos.es guarantees the existence of all the products that appear on its website, although it does not guarantee the availability of all of them at all times and in the requested volumes, and exceptionally a lack of any item for a given order. Should such an event occur, we will contact our client using the contact information provided.
DELIVERY OF YOUR ORDER
There are two delivery options for your order:
1.- Pick up in store:
If you select this option, and due to the exceptional situation caused by COVID-19, it is essential to make a prior collection appointment by calling: (+34) 622 534 208
In case of NOT making an appointment beforehand, we cannot guarantee that we will be able to attend you in our facilities at the time you go to pick up your order.
2.- Shipping by courier company:
Once the order is received and processed, an e-mail will be issued with the transport company in charge of making said delivery informing you of the day of delivery and possible time slot, being able to track said order from leaving the warehouse until itacén hasta su total entrega. Las entregas se realizarán de lunes a domingo, excepto days festivos (nacionales, locales o autonómicos), hecho que será debidamente advertido por el sitio web.
https://www.mariscosvivos.es guarantees the reception of the products in the best quality conditions.
At the time of delivery, you must sign the delivery note of the order as it has been delivered and accepted.
https://www.mariscosvivos.es will not assume any responsibility for delay in the delivery of orders or for products not delivered when it is due to cases of force majeure, understood as non-culpable events impossible to foresee or that being foreseeable but were unavoidable.
CANCELLATION OF ORDERS
https://www.mariscosvivos.es reserves the right to unilaterally cancel all or part of the orders, reimbursing, where appropriate, the amount paid by the client, except for expenses incurred in the order process, if applicable. In the event that the merchandise has been sent, the user will have to take charge of the entire order. Sometimes, in order to guarantee that it is not a fraudulent operation, https://www.mariscosvivos.es may require you to complete certain information or provide other complementary information. The refusal to supply this information will prevent https://www.mariscosvivos.es from carrying out the necessary checks on the authenticity of the order. In these cases, https://www.mariscosvivos.es will have the right to cancel or annul the order because of fraudulent purposes.
SHIPPING AND RETURNS POLICY
You can see our Shipping and Returns Policy by clicking here..
Privacy Policy
You can see our Privacy Policy by clicking here.